Refund policy

Return & Refund Policy

Last Updated: 30 July 2026

Thank you for shopping with Veytro. We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.

  • Include all original tags and packaging.

  • Be free from damage caused after delivery.

  • Be accompanied by proof of purchase (such as your order confirmation or receipt).

Non-Returnable Items

The following items cannot be returned unless they are faulty or incorrect:

  • Gift cards.

  • Digital products or downloads.

  • Personalised or custom-made items.

  • Clearance or final sale items (where stated at the time of purchase).

  • Any item that has been worn, washed, or altered.

How to Start a Return

To begin a return, please contact us with:

  • Your order number.

  • The reason for your return.

  • Photos if the item is faulty or damaged.

If your return is approved, we will provide instructions on how and where to send your item.

Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged.

  • The wrong item was received.

  • The product is faulty.

We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method. Depending on your payment provider, it may take 5–10 business days for the funds to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error or a faulty product.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product.

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with photos so we can resolve the issue as quickly as possible.

Order Cancellations

If your order has not yet been dispatched, you may request a cancellation by contacting us immediately.

Once an order has been shipped, it must be returned following this policy before a refund can be issued.

Need Help?

If you have any questions about returns, refunds, or exchanges, please use the AI Chat on our store. Our AI assistant can provide instant answers and direct you to the correct member of our support team if further assistance is required.

Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable UK consumer protection laws, including your rights regarding faulty, damaged, or misdescribed goods.