Terms of Service

Last Updated: 30 July 2026

Welcome to Veytro. By accessing or using our website, purchasing our products, or interacting with our services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. General

Veytro reserves the right to update, modify, or replace these Terms of Service at any time without prior notice. Changes will take effect immediately once published on our website.

2. Eligibility

By using our website, you confirm that you have the legal capacity to enter into a binding agreement or have permission from a parent or guardian if required by law.

3. Products & Pricing

We strive to ensure that all product descriptions, prices, and images are accurate. However, errors may occasionally occur.

We reserve the right to:

• Change product prices at any time.

• Correct pricing or description errors.

• Limit or refuse orders.

• Discontinue products without notice.

4. Orders

Placing an order does not guarantee acceptance. We reserve the right to cancel or refuse any order for reasons including, but not limited to:

• Suspected fraud.

• Payment issues.

• Stock availability.

• Incorrect pricing or product information.

If payment has already been taken for a cancelled order, a full refund will be issued.

5. Payments

All payments must be completed using the payment methods available at checkout. Orders will not be processed until payment has been successfully received.

6. Shipping

Delivery times are estimates and may vary due to factors beyond our control. Veytro is not responsible for delays caused by shipping carriers, customs, weather, or other unforeseen circumstances.

7. Returns & Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy. Please refer to that policy for full details before requesting a return.

8. Intellectual Property

All content on the Veytro website, including logos, branding, product designs, images, graphics, text, and other materials, is owned by or licensed to Veytro and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content without our prior written permission.

9. Acceptable Use

You agree not to:

• Use our website for unlawful purposes.

• Attempt to gain unauthorised access to our systems.

• Disrupt or interfere with the operation or security of the website.

• Upload malicious software or harmful content.

• Impersonate another person or organisation.

10. Limitation of Liability

To the fullest extent permitted by law, Veytro shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

12. AI Chat Assistant

Our website includes an AI chat assistant to help answer common questions and provide general information.

The AI assistant may occasionally provide incomplete or incorrect information. For important enquiries regarding orders, returns, refunds, or legal matters, please follow the guidance provided by the AI assistant to contact the appropriate member of our support team.

13. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

If you have any questions about these Terms of Service, please use the AI Chat on our website. Our AI assistant will provide further information or direct you to the correct member of the Veytro support team if additional assistance is required.